Review of the business process for credentialing of medical professionals and their scopes of practice, with a view to introducing a new state-wide purpose designed solution.

Smartnet was engaged to assess the options for an in-house built or off-the shelf solution, to identify the most suitable commercial solutions and to recommend a procurement and transition strategy.
This assignment entailed significant consultation with medical credentialing personnel, clinical supervisors, vendors, in-house ICT personnel and procurement personnel.

The recommendations put to the project board and senior agency management involved a significant shift in strategy and a move towards the use of commercially available and supported software, together with new on-line self-service processes for clinicians who were enabled to manage and renew clinical accreditations and scopes of practice more effectively.

Smartnet has significant expertise in vendor engagement and procurement strategies, designed to improve the quality of tender responses and de-risk the procurement process.

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